Refund policy

PRODUCTS

Cancellations

Once the order has been placed, we are afraid we cannot offer refunds for cancellations. If a product order is cancelled within 48 hours of delivery/collection date and time, you're liable for full fee of the products/services ordered. 

Changes to the order

Please get in touch on the same day the order is placed to request small amends. We will try our best to accommodate if possible, but it's not always guaranteed.

Returns

Unfortunately, due to the perishable nature of the food items in our boxes, we are unable to accept any returns once delivered. In an unlikely event where you find a wrong item or any item from our food boxes look unsuitable for consumption, please contact us immediately. We'll be happy to refund or replace the item once verified. 

EVENTS

Cancellations

A 50% upfront fee paid to confirm your event date is non-refundable. If you cancel within 14 days (two weeks) of your event date, we charge 100% of your order value. This is due to us having turned away other business in addition to having already paid the vendors we source different produce from, and also having invested a lot of time in communicating and planning the best for your event. 

Changes to the order

Once all the items has been confirmed for your event, we can only accept small amends. We will try our best to accommodate if possible, but it's not always guaranteed. Please get in touch to request the change as soon as possible.